Privacy Policy
Privacy Policy
At Dekoni Audio, we take your privacy seriously — and we try to explain it in plain English. This Privacy Policy describes what information we collect, how we use it, who we share it with, and what rights you have. If you have any questions after reading this, reach out to us at admin@dekoniaudio.com.
Who we are: Dekoni Audio, 161 Woodbine St, Units E-K, Bergenfield, NJ 07621, USA.
1. What Information We Collect
Information you give us directly
When you browse our site, create an account, place an order, sign up for our newsletter, or contact us, we may collect:
- Name, email address, billing and shipping address, phone number
- Payment information (processed securely by Shopify, PayPal, or Amazon Pay — we do not store your card details)
- Order history and communication preferences
- Messages you send us via contact forms, live chat, or email
- Reviews or feedback you submit
Information collected automatically
When you visit dekoniaudio.com, certain information is collected automatically by our systems and third-party tools:
- IP address and general location (country/region)
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and links clicked
- Referral source (how you found us)
- Cookie identifiers and similar tracking technologies (see our Cookie Policy)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, and send order confirmations and shipping updates
- Respond to your customer service questions and support requests
- Send you marketing emails or SMS messages, if you've opted in (you can unsubscribe at any time)
- Improve our website, products, and overall shopping experience
- Detect and prevent fraud
- Analyze traffic and understand how customers interact with our site
- Comply with our legal obligations
3. Third-Party Services and Tracking Technologies
We work with a number of trusted third-party services to run our store, market our products, and support our customers. Each of these services may collect and process data according to their own privacy policies.
Analytics and Performance
Google Analytics 4 — We use Google Analytics 4 (property ID: G-3NXVS6M31F) to understand how visitors use our website. GA4 collects data about pages visited, session duration, device type, and traffic sources. This data is aggregated and used to improve the site.
Google Privacy Policy
Google Tag Manager — We use Google Tag Manager (container ID: GTM-PWPB35JF) to deploy and manage our tracking scripts from a single platform. GTM itself does not collect personal data, but it loads the tags that do.
Microsoft Clarity — We use Microsoft Clarity to record anonymized session replays and heatmaps to understand user behavior on our site. Clarity may collect data about mouse movements, clicks, and scrolling patterns.
Microsoft Privacy Statement
Advertising and Retargeting
Meta Pixel (Facebook/Instagram) — We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram, to build custom audiences, and to run retargeting campaigns. The Pixel may collect information about your activity on our site, including pages viewed and purchases made.
Meta Privacy Policy
Google Ads / Google Tag — We use Google Ads (via Google Tag GT-TNFZFGCL) to run advertising campaigns across Google Search and the Google Display Network. Conversion tracking and remarketing features may collect information about your visits and purchases.
Google Privacy Policy
NextRoll / AdRoll — This service was previously used for retargeting advertising and may still be referenced in some configurations. NextRoll collects data from cookies and pixels to deliver relevant ads across the web.
NextRoll Privacy Policy
Email Marketing and Customer Communication
Klaviyo — We use Klaviyo to manage our email and SMS marketing programs, including promotional emails, product recommendations, and abandoned cart reminders. Klaviyo may collect your email address, name, purchase history, and browsing behavior on our site to personalize communications.
Klaviyo Privacy Policy
Customer Support
Gorgias — We use Gorgias as our customer support helpdesk and live chat platform. When you interact with our chat widget or submit a support request, Gorgias processes your name, email, and message content to help us respond to you.
Gorgias Privacy Policy
Gorgias Convert — An additional Gorgias module that enables personalized on-site recommendations and proactive chat engagement.
Freshchat / Freshworks — We also operate a Freshchat widget (provided by Freshworks) as a customer communication channel. Any information you provide in a Freshchat conversation is handled in accordance with Freshworks' privacy policy.
Freshworks Privacy Policy
Reviews and Social Proof
Judge.me — We use Judge.me to collect and display product reviews on our site. If you submit a review, Judge.me processes your name, email, and review content.
Judge.me Privacy Policy
Trustpilot — After a purchase, we may send a review invitation via Trustpilot. Your email address and order details are shared with Trustpilot for this purpose.
Trustpilot Privacy Policy
Shipping and Order Protection
Route — We offer Route Package Protection at checkout. If you opt in, Route processes your order and shipping information to manage claims for lost, stolen, or damaged packages.
Route Privacy Policy
Site Search
Searchanise — We use Searchanise to power the search functionality on our site. Searchanise may collect search query data to improve search results.
Searchanise Privacy Policy
Accessibility
AudioEye / Accessibility Widget — We use an accessibility widget to help make our site usable for visitors with disabilities. This tool may collect limited usage data in connection with accessibility features.
Platform
Shopify — Our store is hosted and powered by Shopify. Shopify processes information about your visits and purchases as part of providing our store infrastructure.
Shopify Privacy Policy
4. Sharing Your Information
We do not sell your personal information. We share your data only with the third-party service providers listed above, and only to the extent necessary to deliver our products and services. We may also share your information:
- With payment processors (Shopify Payments, PayPal, Amazon Pay) to handle transactions
- With shipping carriers (UPS, USPS, and others) to fulfill orders
- With legal or regulatory authorities if required by law
- In connection with a merger, acquisition, or sale of our business (in which case we would notify you)
5. Data Retention
We retain your personal information for as long as your account is active, as long as necessary to fulfill your orders, and as required by law. Order data is typically retained for a minimum of 7 years for tax and accounting purposes. You may request deletion of your personal data at any time (subject to legal retention requirements) by contacting us at admin@dekoniaudio.com.
6. Cookies
We use cookies and similar tracking technologies on our site. For full details on the types of cookies we use and how to manage your preferences, please see our Cookie Policy.
7. Your Rights — EU/EEA Residents (GDPR)
If you are located in the European Union, European Economic Area, or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):
Right of access — You can request a copy of the personal data we hold about you.
Right to rectification — You can ask us to correct inaccurate or incomplete data.
Right to erasure ("right to be forgotten") — You can request that we delete your personal data, subject to certain legal exceptions.
Right to restrict processing — You can ask us to limit how we use your data in certain circumstances.
Right to data portability — You can request your data in a structured, machine-readable format.
Right to object — You can object to our processing of your data for direct marketing or based on legitimate interests.
Right to withdraw consent — Where processing is based on your consent (e.g., marketing emails, non-essential cookies), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
Legal bases for processing: We process your data on the following legal bases: performance of a contract (to fulfill your orders), legitimate interests (to operate and improve our business, prevent fraud), your consent (for marketing communications and non-essential cookies), and compliance with legal obligations.
International transfers: Your data may be transferred to and processed in the United States and other countries. Where required, we rely on appropriate safeguards such as standard contractual clauses.
To exercise any of these rights, contact us at admin@dekoniaudio.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.
8. Your Rights — US Residents (CCPA and State Privacy Laws)
If you are a resident of California, Colorado, Virginia, Connecticut, or another US state with applicable privacy legislation, you have the following rights:
Right to know — You can request information about what personal data we collect, use, disclose, and sell. (We do not sell your personal data.)
Right to delete — You can request that we delete your personal data, subject to certain exceptions (e.g., completing your order, complying with legal obligations).
Right to correct — You can ask us to correct inaccurate personal information we hold about you.
Right to opt out of sale or sharing — We do not sell personal information. However, some of our advertising activities (such as Meta Pixel and Google Ads) may constitute "sharing" under California law. You can opt out of this by managing your cookie preferences or by visiting our "Your Privacy Choices" link in the footer.
Right to non-discrimination — We will not discriminate against you for exercising any of your privacy rights.
Categories of personal information collected: Identifiers (name, email, IP address), commercial information (purchase history), internet or network activity (browsing behavior on our site), geolocation data (country/region), and inferences (preferences based on purchase history).
To submit a request, email us at admin@dekoniaudio.com or use our contact form. We will verify your identity before processing your request and respond within 45 days (with an extension of up to 45 additional days if needed).
Authorized agents: California residents may designate an authorized agent to submit requests on their behalf. We may require written permission and identity verification.
9. Children's Privacy
Our website and products are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at admin@dekoniaudio.com and we will delete it.
10. Links to Other Websites
Our site may contain links to third-party websites (such as authorized retailers or review platforms). We are not responsible for the privacy practices of those sites and encourage you to review their own privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we'll update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
Dekoni Audio
161 Woodbine St, Units E-K
Bergenfield, NJ 07621
Email: admin@dekoniaudio.com
Phone: (201) 870-1654
Contact Form