Domestic Shipping Policy
Shipment processing time
All orders are processed within two business days.
Orders are processed and shipping on weekdays, Monday to Friday. If we’re finding order volume to be higher than expected, you’ll likely need to wait an additional day for tracking information to be provided. If your ordered item is on backorder, wait times can be up to 3 weeks for orders to be fulfilled. In these events, items will be marked as “Backordered”, and any questions regarding your order status and stock availability can be answered via our contact form on our website.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment to P.O. boxes or APO/FPO addresses
APO/FPO addresses are shipped via USPS first class mail.
Shipment confirmation and order tracking
Shipment confirmation is made when your order has been processed by our warehouse, usually within one business day. Upon processing, a tracking number will be provided with your shipment confirmation.
Customs, duties, and taxes
Dekoni Audio is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Dekoni Audio is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
Dekoni Audio uses UPS for all international orders. International orders are subject to an international shipping fee, and customers are responsible for all local duties and taxes. Shipments generally take between 3-7 business days. If UPS is not available in your country, please check for one of our international dealers here: https://dekoniaudio.com/international-dealers/
Returns Policy
We offer a 30 day, no questions asked return policy on any purchase of new Dekoni Audio products. Returns can be requested via our contact form on our website at dekoniaudio.com/returns/. From there, our team will assist in facilitaing the return process. Customers are responsible for return shipping, and should send all returns to the following address:
Dekoni Audio Returns
RF #
161 Woodbine, Unit E-K
Bergenfield, NJ 07621
Upon receipt and validation of the returned product, your refund will be processed within 1-3 business days.
For more information, email support sales@dekoniaudio.com or our help center https://dekoniaudio.com/contact/.
Payment Processor Information:
We use PayPal and Amazon Pay as our payment processors. This means that the payment info you provide is used by PayPal or Amazon and we do not have any access to it.
For more info about Amazon Pay: Click Here
For more info about PayPal payments: Click Here
