Dear Worldwide Dekoni Friends & Family – A COVID-19 update

We would like to update you on our state of affairs.

 

Like all other people and companies worldwide we have been affected by COVID-19. We are located in Hackensack, NJ about 10 minutes outside of NYC one of the hardest hit regions of the USA.  As you know many trade shows we normally attend and exhibit have been cancelled or rescheduled including Headphone Festival Tokyo, CanJam Singapore, Munich High End, CanJam SoCal, CanJam London, Axpona, Portafes, and so many more.  We are of course sad we won’t be able to connect with you in person for most of this year, and know you are saddened as well. We very much look forward to a time when the world is healed and we can all spend some time together listening!  Your safety and our teams safety are most important now.

 

For those placing orders in our website, shipping is close to normal. Orders are typically shipped within 1-2 business days if in stock. Most of our shipments are done via The United States Postal Service (USPS), and our shipping team are wearing masks and gloves while in our office and warehouse preparing and receiving shipments.  We have very few backorders currently, and are happy to announce we will be releasing our Bulletz for Airpods Pro in the coming week!

 

Moving on to the shipping industry and how it affects business for Dekoni Audio. Currently the shipping industry is pushing itself closer and closer to capacity which is causing delays in shipping speed. USPS as of right now is experiencing a funding and employee shortage which will slow shipments. Also, domestic orders placed through the USPS may no longer be completed in 3 days shipping time as they are now required to prioritize medical equipment*. International orders through the USPS may also not be available, they have cut services to a few countries. If you are from one of the affected countries your order will now ship through The United Parcel Service (UPS). Shipping times for UPS may be longer than normal due to a suspension of their shipping guarantee.

 

At Dekoni Audio we understand the importance of doing our part and we encourage you to do the same! Please stay home and follow your government’s guidelines for staying safe during this unprecedented pandemic. We hope to continue shipping our ear pads to customers around the world so they can upgrade their stay at home listening experience. Please do not hesitate to use our web form to contact us about anything you might think of. If you reside in the United States please also check out current information regarding COVID-19 here. If you reside internationally please check out the World Health Organization’s information on Covid-19.

 

To sum it all up, we appreciate your support for our small business. We appreciate your listening time, and love hearing from you so feel free to email us, blog us, IG us or whatever other social platform you enjoy! Feel free to send us a pic of your headphone or IEM with our pads or tips! We love it all, and look forward to seeing you all again soon!

 

-Sam Roney

Co-Founder Dekoni Audio

 

 

   *The Coronavirus Aid, Relief, and Economic Security Act, Public Law 116-136, March 27, 2020, Sec. 6001(c) provided the following language:

(c) PRIORITIZATION OF DELIVERY FOR MEDICAL PURPOSES DURING COVID-19 EMERGENCY—Notwithstanding any other provision of law, during the COVID-19 emergency, the Postal Service— (1) shall prioritize delivery of postal products for medical purposes; and(2) may establish temporary delivery points, in such form and manner as the Postal Service determines necessary, to protect employees of the Postal Service and individuals receiving deliveries from the Postal Service.